At Camille Lingerie, we understand that the perfect fit is essential when it comes to luxury nightwear and intimate apparel. Our shipping and returns policies are designed with the same attention to detail and comfort that goes into crafting our elegant collections.

Shipping Information

We deliver worldwide (excluding some Asian and remote regions) to bring our premium sleepwear and lingerie directly to your doorstep.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx
    • Delivery within 10-15 days after dispatch
    • Flat rate of £12.95
  • Free Shipping: Via EMS for orders over £50
    • Delivery within 15-25 days after dispatch

For international deliveries, we recommend using the same carrier as your original order (DHL/FedEx for Standard Shipping, EMS for Free Shipping) if you need to make a return.

Returns & Exchanges

We want you to feel completely satisfied with your Camille Lingerie purchase. If you need to return or exchange an item, please follow these steps:

Our Return Policy

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be in original condition with tags attached
  • Unworn, unwashed, and in original packaging with all protective liners intact

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All bras (Full Cup Bras, Non-Wired Bras, Nursing Bras)
  • Briefs (Full Briefs, Maxi Briefs, Midi Briefs)

We appreciate your understanding regarding these intimate items.

How to Return an Item

  1. Request Authorization: Email our Customer Care team at [email protected] within 15 days of delivery with your order number and return request.
  2. Package Your Items: Securely pack the items in their original packaging with all tags and protective liners.
  3. Ship Your Return: Send the package to our Brighton address using a tracked service (we recommend DHL or FedEx for faster processing).

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Camille Lingerie Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Reason for Return: [Please specify]

Please advise on next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Email Address]

Refund Process

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Original shipping fees are non-refundable
  • Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

For exchanges, we will ship your new item once we receive the return. If your exchange item costs more, we’ll invoice you for the difference.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Our Brighton-based team is always available to assist with any questions about our shipping or returns policy. We appreciate your trust in Camille Lingerie and are committed to ensuring your complete satisfaction with every purchase.

With care,
The Camille Lingerie Team