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Welcome to Camille Lingerie. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our luxury nightwear and intimate apparel. By accessing this website and placing an order, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 years or older. By using camillelingerie.com, you confirm that you are at least 18 years of age or accessing the site under parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Camille Sales Store or its licensors and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to ensure our product descriptions and images are accurate. However, slight variations in color or fabric may occur due to monitor settings. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and to discontinue products without notice. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Hygiene Restrictions

For hygiene reasons, we cannot accept returns on the following intimate items:

  • All bras (Full Cup Bras, Non-Wired Bras, Nursing Bras)
  • Briefs (Full Briefs, Maxi Briefs, Midi Briefs)

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already accepted.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Payment is processed at the time of order. By providing payment information, you confirm you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: Via DHL or FedEx (£12.95 flat rate), delivered within 10-15 days after dispatch
  • Free Shipping: Via EMS for orders over £50, delivered within 15-25 days after dispatch
We deliver worldwide excluding some Asian and remote regions.

4.2 Delivery Responsibilities

Once items leave our warehouse, responsibility for the package transfers to the carrier. We are not liable for delays caused by customs, weather, or other unforeseen circumstances. Please ensure your shipping address is accurate – we cannot redirect packages once shipped.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery. Items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all protective liners intact

5.2 Return Process

To initiate a return:

  1. Email our Customer Care team at [email protected] within 15 days of delivery with your order number
  2. Securely pack items in their original packaging
  3. Ship to our Brighton address using a tracked service (we recommend DHL or FedEx)
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable. Refunds are issued to your original payment method.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate personal and payment information. We are not liable for delays or failures in delivery caused by incorrect information.

6.2 Prohibited Use

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated means to extract data from our site
  • Make fraudulent purchases

7. Limitation of Liability

Camille Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to these terms shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal information is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Camille Sales Store
41 Black Lion St, Brighton & Hove, GB CH4Q 8TC
Email: [email protected]